Have questions? We're here to help!
For general inquiries, support, and feedback
faliqwicaksono21@gmail.comWe typically respond within 24 hours
Questions about payments, subscriptions, or refunds
faliqwicaksono21@gmail.comInclude your order number for faster help
Go to your Dashboard and click "Manage Subscription" to cancel anytime. Your access continues until the end of your billing period.
Yes! Email us and we'll help you upgrade and credit your monthly payment toward the lifetime price.
Absolutely. We use Supabase for secure data storage with encryption. Read our Privacy Policy for details.
BioBuddy is already priced affordably for students! Email us if you have special circumstances and we'll see what we can do.
Lifetime licenses have a 14-day money-back guarantee. Monthly subscriptions can be cancelled anytime (no partial refunds). See our Refund Policy for full details.
We'd love to hear from you! Email us with details about the bug or your feature idea. We actively consider user feedback for future updates.
We aim to respond to all emails within 24 hours (usually much faster!)